Deliveries and Returns

Deliveries and Returns

In the current circumstances processing times may be longer than usual due to staff shortages etc. Please bear with us and we will continue aiming to get your order despatched as quickly as possible.

Deliveries:

For all deliveries within the UK (excluding the Channel Islands), orders of £50 or more qualify for free delivery. Orders for less than £50 are charged £3.99 for delivery. Delivery time is estimated at 2 – 4 working days from receipt of your order (weekends and Bank Holidays are not classed as working days). However, as we rely on third party carriers, we cannot be held responsible for any delays and/or losses caused by delays.

We send our goods via Royal Mail using a first class untracked service or equivalent. If they are unable to deliver they will leave a card to inform you.

If you order more than one item they may be despatched separately from different locations.

If we can fulfill only part of your order, we will process and issue a refund for the unavailable items. Dependent on your bank, refunds may take up to 10 working days to process.

Any claims for lost goods will not be entered into until after 5 working days from the date of despatch.  

Customers who have supported our shops and bought in-store and need to return unworn items can do so by post using the returns address below:

Chequers Shoes, 13 Chequers Court, Huntingdon PE29 3NB, United Kingdom

You need to enclose a copy of your receipt and contact details (name, address, email and phone number) with the item so the return can be processed. If you have any queries regarding your return please use the ‘Contact Us’ link. Alternatively you may wait until the shop is open and visit us.

Click & Collect / Pick up in store

We now have an option for customers to pick up their order from the store instead of choosing delivery. Customers can select this option on the Checkout page of our website.

Please bring your confirmation email when you come to collect your order.

Orders are usually ready for pickup within 4 hours and the store is open for order pick-ups from 9am to 3pm, Monday to Sunday.

If you are in a hurry, you can ring the store on 01480 731249 and we will try to fast-track your order for a quicker pick-up time.

Order Cancellations:

We may need to refuse an order, which may be for one of the following reasons:

  • The product ordered is unavailable
  • Payment authorisation is declined from your card issuer
  • Pricing errors (see above)

If a whole order is cancelled you will be contacted by email.

Please note we endeavour to check the quality of all of our orders prior to despatch to ensure that they meet the high standards expected by our customers. However, we are unable to guarantee that shoes despatched will be “box fresh” i.e they may have been tried on by customers in our stores.

Returns, Refunds and Exchanges: 

If you are not completely satisfied with your purchase you may return your order back to us within 30 days of receipt of the goods. If goods aren’t returned to us within this time we will unfortunately be unable to process a return.

The product that you wish to return must be in a saleable condition and in its original, undamaged packaging (both inner and outer packaging). We advise that you carefully re-pack the goods using the bag in which the goods were delivered. We require that shoes are worn and tested on carpeted areas. We will carefully consider the overall condition of the returned product before making a refund. If we find that the returned product has not been returned to us in a re-saleable condition we reserve the right to refuse a refund on that item.  

Please note that we're unable to comment on faults until we have received and inspected the item(s)

If you wish to exchange an item please follow the returns procedure. Subject to our terms and conditions we shall credit your original method of payment. New items can be ordered online.

We do not pay the postage costs of returns and we recommend that you obtain proof of posting as we cannot take responsibility for a return until we have received the goods.

Customers who have supported our shop and bought in-store and need to return unworn items can do so by post using the returns address found below - You will need to enclose a copy of your receipt and contact details (name, address, email and phone number) with the item so the return can be processed. If you have any queries regarding your return please use the ‘Contact Us’ link. Alternatively you may wait until the shop is open and visit us.

The returns address is: Chequers Shoes, 13 Chequers Court, Huntingdon PE29 3NB, United Kingdom

The Distance Selling Regulations provide for your cancellation of an order within 7 days of placing it. In this instance please send an email to info@chequersshoes.co.uk. Where the goods have already been despatched please return the goods to us in accordance with our returns policy.

Shoe care and foot care products are non refundable (this does not affect your statutory rights).